When lockdown happened, the British Tinnitus Association moved overnight from being office-based to everyone working from home.
Within a day, its tinnitus support team was answering web chats. By the end of the next one, the telephone helpline was back in action.
Nic Wray, the BTA’s communications manager, said: “We’re delighted to have been able to continue to offer the same support we always have, despite the changes we have all been through.
“Supporting people with tinnitus has never been so important, when access to healthcare has been limited. We’ve been able to provide a listening ear and help people through a distressing and confusing time.”
Along with many businesses and organisations the BTA has come up with new ways of offering support. This includes online workshop sessions in collaboration with Dr Lucy Handscomb. These give high quality information about what tinnitus is and how to live well with it. Find out more and sign up here.
Online tinnitus support groups using Zoom have also made a difference and Nic says these groups have been really effective. “We’re seeing people of all ages joining in,” she said. You can find out more here.
The annual BTA Tinnitus Expo is not going ahead as a physical event this year. However, the BTA has arranged a range of free online sessions which will run from October 5 to 9 to provide support.
Nic said: “Across the five days, you can expect informative webinars delivered by professionals covering ear health, management options and discussions around common myths you may have heard about tinnitus. You will also have the chance to ask our guest speakers any questions with live Q&As.
“As well as these webinars, you can participate in a virtual 40-minute relaxation session or join the ‘T break with the BTA’ with Tony Kay, former head of audiology services at Aintree University Hospital, giving you the opportunity to talk to others with tinnitus.”