An interview with Jo Jenner, commercial director with Spencer Private Hospitals
Hearbase has been working in partnership with Spencer Private Hospitals for many years. We offer the highest quality service from our expert audiologists in world-class facilities in Margate, Ashford and Canterbury. We met Jo Jenner, commercial director, to find out more about how a Spencer Hospital ticks and what our patients can expect when they visit us there.
Please tell us a bit about yourself and your role at Spencer Private Hospitals?
I’m Jo Jenner, the commercial director, senior information risk owner and mental health first-aider for Spencer Private Hospitals. I’ve been with Spencer Private Hospitals for four years. As commercial director I am responsible for looking after the commercial arm of the business. This can range from marketing, engaging with consultants (new and established members of the team) and looking after self-pay, insured and NHS contracts. As SIRO I am responsible for data security and all elements of GDPR within the business and our partners. As mental health first-aider I lead the wellness group and promote mental health throughout the business.
What services do you offer?
We cover a large range of services and specialities. In addition to treating private patients we see a large number of NHS patients through the Choose and Book option. The Choose and Book system allows NHS patients to choose where they would like to receive treatment and we see and treat patients from all over England. With self-pay and insured patients, the treatment is much faster and we also offer funding options to spread the costs. We aim for our private patients to see the consultant of their choice as quickly as possible and at a time that suits them.
How have Spencer Hospitals changed in recent years and what are your plans for the future?
Spencer Private Hospitals now have facilities in all three major NHS hospitals in East Kent. We are expecting to grow the service and the facilities in these areas within the next 12 months.
What makes Spencer Hospitals so special?
Our clinical staff are all highly-trained and experienced medical professionals. They hold the welfare of the patient at the heart of everything they do. The customer service team is available for any questions and to guide patients. They should call the patient helpline on 01843 234372
Our mission is to use our expertise in putting the client at the centre of our business to provide quality healthcare services that our users recommend and employees are proud of.
Spencer Private Hospitals is a wholly owned subsidiary of East Kent Hospitals University NHS Foundation Trust. All the profits are reinvested in the NHS. Services are bought from the NHS hospitals which enables facilities to be maintained and improved in line with the trust’s strategy.
Why should a Hearbase patient who has never been before come to visit?
Firstly, a Hearbase hearing check-up is free. Secondly, if Hearbase’s expert audiologists detect anything which needs further investigation we have specialist ENT teams available on hand quickly. Thirdly, a Spencer Private Hospital offers you peace of mind. From the warm welcome of our professional team, to our spacious, comfortable rooms and world-leading facilities, our aim is to reassure every patient that they are in the best place. If you live in East Kent and are concerned about your hearing, call Hearbase on 0800 028 6179 and come and see the quality of Spencer for yourself.
Call 0800 028 6179 or email [email protected] to book your free hearing check with Hearbase at the Spencer Private Hospitals in Margate, Canterbury and Ashford.